MP Account Management Teams

MP Account Management Teams are a dedicated phone support service which provide a fast and effective way for you to make enquiries. This reduces the need to write to us or the Minister. MP Account Management Team lines operate from Monday to Friday 9am to 5pm, and are not open on bank holidays.

The MP Account Management Team numbers are:

London and South East

0345 609 0395

Midlands & East of England

0121 713 3116

North East, Yorkshire and the Humber

0114 207 2015
0114 207 3371
0114 207 2135

North West

0151 213 4503
0161 886 0435

Scotland and Northern Ireland

0141 555 1272
0141 555 1505

Wales and South West

02920 924 668

MP Account Management Teams can provide written confirmation of the call so that you can pass the information to your constituent.

Who can contact the MP Account Management Teams

MP Account Management Teams are exclusively for the use of Members of Parliament, Members of Parliament of the European Parliament and their staff. Therefore, please do not give the telephone number of your MP Account Management Team to your constituents.

We aim to resolve more than 80 per cent of enquiries on the spot. Enquiries we cannot answer immediately are looked into further and your MP Account Management Team will keep you informed of progress.

How the MP Account Management Teams can help

The MP Account Management Teams can:

  • answer specific immigration enquiries arising from constituents' individual cases
  • provide written confirmation of the call so that you can pass the information to your constituent
  • help you if one of your constituents is detained and liable for removal
  • provide you with contact details for your MP Account Manager
  • help you use our online MPs' correspondence tracker
  • help you use our dedicated MPs' webpages

Details you should obtain before you call

You should provide:

  • confirmation that you have been instructed to act on behalf of your constituent, or the applicant in visa cases
  • constituent's Home Office or port reference number
  • full name
  • nationality (as on passport)
  • date of birth
  • recorded delivery number of any documents they sent us
  • postcode

If your enquiry is about an entry clearance (visa) appeal, you should provide:

  • entry clearance reference number
  • UK sponsor's details
  • date the application was originally refused and the appeal sent to us

When you call us

To ensure we comply with the Data Protection Act, the call agent will ask you to:

  • confirm which MP or MEP's office you are calling from
  • confirm that you have been instructed to act on behalf of your constituent, or the applicant in visa cases

For more information on what we can or cannot provide see the information fact sheet for Members of Parliament acting on behalf of their constituents, which you can download from the fact sheets page.

Customer service

Our staff will:

  • be thorough and polite, and will treat you with dignity and respect
  • provide you with the correct information in plain English
  • identify themselves by name when talking to you
  • give you the opportunity to give us feedback on our services
  • note any comments about our services and pass them to the relevant person to be dealt with

Sometimes we will contact you afterwards to request feedback on the service you have received.

Comments and complaints

We welcome comments on the quality of our service. If you wish to comment please email Richard Fowler, assistant director, at:
richard.fowler10@homeoffice.gsi.gov.uk.

We aim to investigate any issues you raise and respond to any complaint within 5 working days. Where this is not possible we will tell you how long any investigation will take. If you want to comment please provide the following information:

  • details of what has happened
  • the names of anyone involved
  • date and time
  • copies of any documents relating to the comment